Brackets Refund A Team

How to Refund A Team

When a team withdraws from your event after making a partial and or full payment, before deleting the team from Brackets, you will want to create and track the refund until payment has been returned to the team.

Note: The following is for tracking the refund only and does not send money to the team. You must send a cheque, E-transfer or Credit Card refund to the team.

1. From the Registered Teams section, delete the team you will be removing from the tournament.
2. In Brackets, navigate to Manage Teams-->Refunds to create and track the refund.

Start by clicking the “Add Refund” button (Top right of page) and a refund window will open.

1. Select the team from the drop-down you are refunding.  If you deleted the team as described above, you will see the Team Name listed in the "removed teams" section in the drop-down menu.
2. Select the payment you are refunding. If the team made two payments, a deposit and a full amount (balance) payments, you must create two separate refunds. Start by refunding the full amount first.
3. Enter the amount you are refunding the team.
4. Enter the date you will be sending the payment to the team.
5. Add a note for the refund.

Click Insert

You will see the refund created.  (But NOT PROCESSED)

Once the refund payment has been sent to the team, return to the refunds page to update. Enable the "checkbox" This refund has been processed.

You will see the refund has been PROCESSED.

Refunds are tracked in the Fees and Payments spreadsheet available for download in Manage Teams—>Feature Tracking—>Fees & Payments